At Prokon Software Limited, we are committed to delivering high‑quality software solutions and training services to our clients worldwide. If you are not fully satisfied with your purchase, this Refund & Return Policy explains your rights, outlines the conditions under which refunds may be granted based on the consumer protection laws applicable in your country, and provides instructions on how to request a refund.
You may request a refund under the following conditions:
– Refund requests must be submitted within 14 days of the original purchase date for both software products and training services.
– You must provide:
* Proof of purchase
* A reason for the refund request
Refund requests submitted after the 14‑day period cannot be honoured.
Because software products are delivered digitally, refunds can only be issued if one of the following conditions is met:
– The software licence has not been activated, or
– You have experienced significant technical issues that Prokon Software Limited is unable to resolve within a reasonable timeframe.
If a software licence has been activated and used without defects, Prokon Software Limited may, at its discretion, limit or decline the refund.
Refunds for training services—whether online or in‑person—are available only if:
– The request is made within the 14‑day window, and
– The client has not completed more than 20% of the training content or attended more than one session.
If substantial portions of the training have been completed or accessed, Prokon Software Limited may reduce or decline the refund.
Approved refunds will be issued for the original purchase amount, minus any applicable bank charges such as payment‑gateway fees or transaction-processing costs.
Refunds will be processed using the same payment method as the original transaction, unless an alternative arrangement has been mutually agreed upon. Processing times may vary depending on your financial institution’s policies.
To request a refund or for any questions about this policy, please contact our support team.
